Return Policy

Here at VitaPal.com, our customer’s satisfaction is 100% guaranteed.  We take great pride to ensure that you are pleased with each and every order.  In the event that you would like to return an unopened item to VitaPal.com, you may do so within 30 days of receiving your item. Please note that all returned items must include an original invoice and a Return Authorization Code (RAC) to be processed by our returns department.

Return Authorization Codes can be obtained by emailing Returns@VitaPal.com.  Please be specific when sending an email with the exact reason for your return so that we can handle your request in a timely and accurate manner. VitaPal.com cannot accept returns of opened items, or issue any returns on cosmetic items. In addition, VitaPal.com does not offer the option to exchange an item.  For all returns, you must carefully package the product. VitaPal.com reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Please note that VitaPal.com will NOT cover shipping charges associated with the return of any item. In the event that you are returning any item that was shipped free to you, there will be a $7.95 deduction taken off the total refund.  If there is any other issue with an item that was sent to you (incorrect product, damaged) please contact CustomerService@VitaPal.com for assistance.  We will reimburse shipping costs if the return is a result of our error.

If you are returning 6 or more of the same item, there is a restocking fee of 15% and will be deducted off the total refund due to you. We cannot accept a return of 18 or more of one item.  These orders are considered non-refundable. We apologize for any inconvenience, but we cannot make any exceptions regarding this policy.

Live Long, Stay Healthy!

All Our Best,

VitaPal.com Customer Service Team
1-800-909-4759
customerservice@VitaPal.com
Discount Vitamin Warehouse- Free Shipping on Orders over $100!